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FAQ


Eurail Frequently Asked Questions


  • 1. What is a Eurail Pass?

    The Eurail Pass is the perfect companion to anyone exploring Europe as it provides a fun and economical way to see all that Europe has to offer. On selected routes you can get a 50% discount in the normal ticket price. High speed trains like the ICE or the TGV or sleepers can be used, but you have to pay supplements.

  • 2. How do I make reservations?

    You can either book your seat or sleeper reservations in advance with us or locally at the station. If you wish to book reservations with us in advance then all we will need to know is the date of travel, approximate times, whether you would like a seat or a sleeper compartment (if traveling overnight), how many people traveling and the train number if known.

  • 3. Are there any additional costs?

    On special trains, such as the high-speed trains, you have to pay a supplement. Some normal Inter-City trains in Italy are considered high speed trains, and you may have to pay a supplement. To travel by TGV in France, you only have to pay the reservation fee, which costs from $6.00(USD). In some countries a supplement is required in the IC (InterCity) or EC (EuroCity), besides a small supplement in the high speed trains (TGV, ICE, Pendulino, Thalys, Eurostar, Cisalpino, AVE).

  • 4. Can I get compensation for train delays?

    You can apply for financial compensation for train delays when you have suffered 3 (three) or more delays of over 60 minutes each (in EU-member states). Please contact your point of sale for more information.

  • 5. How far in advance can I purchase a Eurail pass?

    You can purchase a Eurail pass up to 11 months in advance of your travel date.

  • 6. How do I fill out the travel calender?

    When traveling with a flexi pass it is important that you record the date of each journey in the travel calendar (printed on the pass). You must write in ink and it is imperative to do this before boarding each train. Not doing so is the same as traveling without a ticket, which means that you risk a hefty fine. The month should be written below the day but be careful in filling this in as if you make a mistake that you cannot correct then the guard could interpret that as fraud. If you do make a mistake then you should enter the date correctly in the next travel day box and consequently lose a travel day.

  • 7. Can children travel with a Eurail pass?

    Eurail offers discounted child passes to make family travel more affordable. Children aged 4 to 11 (counted on their first day of travel) get 50% discount on the adult fare with a Eurail child pass. Children under 4 (counted on their first day of travel) do not need a Eurail pass. They can travel for free.

  • 8. Do all trains and stations within Europe offer disabled facilities?

    The standard of disabled facilities on trains and at stations around Europe can vary. In general, major city stations do offer full wheelchair access. If notified in advance the train company and station staff can assist with helping you on and off of the trains. Most modern, high speed trains do usually have allocated spaces for wheelchair users (plus a companion) close to accessible restroom facilities. These spaces are limited per train so it is recommended that you book these well in advance of your travel.

  • 9. How will my pass be delivered?

    Please contact your point of sale for delivery options.

  • 10. Am I entitled to a discount if I am a student or a senior?

    Yes, if you are a student or a senior then you can benefit from a discounted pass price.

  • 11. How often can I travel?

    Most Eurail passes have a flexible validity (also known as 'Flexi Pass') This means that you can travel on a specific number of days within a longer period of validity. For example 15 travel days within 2 months. Continuous passes can be used unlimited (every day) during the period in which the pass is valid. For example 15 continuous days

  • 12. I can no longer use my pass and would like a refund, how do go about this?

    Refunds can be offered on passes as long as the pass is both unused and not activated. Refunds on unused & non activated passes can be issued, minus a cancellation and administration fee, please contact your point of sale for further details. Unfortunately refunds cannot be offered if the pass has been used and or activated.

  • 13. How much luggage can I take on board the train?

    Most major railway stations have luggage carts, left luggage offices or coin operated lockers for storage of your luggage. Aboard the train, luggage racks are found above the seats or at the end of the car, but do keep an eye on your luggage as the railway company will not be held responsible for lost or stolen bags. It is also recommended that you label all of your luggage clearly before you travel. There are no weight restrictions on any one piece of luggage and passengers can generally bring 2 bags/suitcases on board, plus 1 piece of hand luggage. Spaces for larger pieces of luggage such as bike bags, skis, collapsible push chairs and surf boards etc. can be found at the end of each car.

  • 14. Will there be food on board?

    Many long distance trains have full service restaurant cars offering breakfast, lunch and dinner but this will vary between services. Buffet and bar cars sell light meals throughout the trip and vendors with food trolleys often pass through the train selling beverages and snacks, We recommend that you enquire at the station before you board to find out if these services are available and if not then you can stock up on snacks and beverages before you depart.

  • 15. What details do I need to purchase a Eurail pass from you?

    To purchase a Eurail pass from us you will need to have your passport number and date of birth handy at the time of your order. Once you have placed the order via our website we do aim to ship all tickets and passes out via next day delivery.

  • 16. How much does a reservation cost?

    The cost of a seat reservation depends on the type of train and the level of comfort that you require. 2nd class reservations on domestic trains usually start from $6.00(USD). International trains can be more expensive, for example Thalys or TGV trains. Supplements for night trains can range from $6.00(USD) for a reclining seat to over $125.00(USD) for a private single sleeper cabin.

  • 17. I have received my Eurail pass but some of the details on it are incorrect, what should I do?

    Once you have received your pass we do recommend that you check all documentation carefully. If you find that any of your information is incorrect then please contact us within 48 hours of receiving it, so that we can sort out any problems before you depart for your travel.

  • 18. How do I activate my Eurail pass?

    Your Eurail pass is only valid for train travel after it is activated. Your pass must be activated within 6 months of the issuing date. Once you have arrived in Europe you need to activate your pass at a ticket window. A railway official will fill in the first and last day of validity and your passport number and will stamp the pass so that it is valid for travel.

  • 19. Am I eligible for a Eurail Pass?

    You may use a Eurail Pass if you have been living in one of the countries below for longer than 6 months (counted on the first day that you start using your Eurail Pass). A Afghanistan Algeria American Samoa Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Azerbaijan B Bahamas Bahrain Bangladesh Barbados Belize Benin Bermuda Bhutan Bolivia Botswana Brazil British Indian Ocean Territory British Virgin Islands Brunei Burkina Faso Burundi C Cambodia Cameroon Canada Cape Verde Islands Cayman Islands Central African Republic Chad Chile China Christmas Islands Cocos Islands Colombia Comoros Island Congo Congo (Democratic Republic) Cook Islands Costa Rica Côte d'Ivoire Cuba D Djibouti Dominica Dominican Rep. E East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Ethiopia F Falkland Islands Fiji French Guyana French Polynesia Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana H Haiti Honduras Hong Kong I India Indonesia Iran Iraq Israel J Jamaica Japan Jordan K Kazakhstan Kenya Kiribati Korea (People's Dem.Rep.) Korea (Republic) Kuwait Kyrgyzstan L Laos Lebanon Lesotho M Macao Madagascar Malawi Malaysia Maldives Mali Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Mongolia Montserrat Morocco Mozambique Myanmar N Namibia Nauru Nepal Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands O Oman P Pakistan Palau Islands Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Island Puerto Rico Q Qatar R Réunion (La) Rwanda S Samoa São Tomé and Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Solomon Islands Somalia South Africa (Republic) Sri Lanka Sudan Suriname Swaziland Syria St. St. Helena St. Kitts - Nevis St. Lucia St. Pierre et Miquelon St. Vincent T Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkmenistan Turks and Caicos Islands Tuvalu U Uganda United Arab Emirates United States of America Uruguay Uzbekistan V Vanuatu Venezuela Vietnam Virgin Islands (USA) Y Yemen Z Zambia Zimbabwe You are considered to be a resident of a country if you have been living in that country for 6 months or more (on the first day on which you use the Eurail pass). The train staff may check your residency in your travel documents (passport, visa) so make sure that you always have those documents with you when traveling on the train. European residents are not allowed to travel with a Eurail pass. They can travel with an InterRail pass instead.

  • 20. What are the benefits in purchasing a Eurail pass?

    The Eurail pass provides incredible value for money and unrivaled level of flexibility and choice when exploring Europe. You can just hop on an off trains as you please and if you decide to stay in one place longer than you anticipated then that is no problem. All that is required is that you record all of your journeys down on the travel report that is printed on your pass within the required time/ days that your pass is valid from and to. Other pass benefits include discounts on certain ferries, entitlement to passholder fares on the Eurostar services, European hotels, museums and transportation.

  • 21. How do I enter an overnight journey in my travel calender?

    Your departure and arrival times will determine if the overnight journey counts as one or two travel days on your Eurail pass. If you take a direct overnight train that departs after 19:00hrs (7pm) and arrives after 04:00hrs (4am) then you would enter only the date of arrival. This is known as the 7pm rule.